Evil Red Line conductor

Mr. Mac describes what happened when a Red Line train, stuck in the tunnel for quite some time at rush hour, pulled into Park Street and discharged passengers this morning:

... Instead of letting people on the train, the conductor kept closing and opening the doors in a chopping fashion, striking the passengers entering the train with no warning. This went on for a full minute. I saw an old woman get violently knocked in the head a few times while she was trapped in the doorway - enough to disorient her, as well as some other sturdier people get knocked off balance as they were trying to get on the train. I expected, at the very least, to hear an announcement that the doors would be closing and then re-opening, or that this train is out of service - but no. The conductor kept saying "Use all of the cars, use all of the cars, use all of the cars, use all of the cars" (?) in a mocking fashion ...

But there's a happy ending, sort of. Read the note from Maureen Shirkus, Chief, Red Line Operations.