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They can't get my in-store order correct
And that's just a large regular. i'm supposed to trust them with home delivery? Now my neighbors will be getting the coffee that I didn't order.
There used to be a time not long ago when we could go to Dunkin' Donuts and have middle-aged men and women cranking out orders like a production line.
Now we have three people making one cup of coffee. One to handle the cash, one to write the order on the cup, and yet another to make the coffee. All paid minimum-wage. and they screw it up every time.
And if your order is $2:25, and offer a large bill like a $5 or $10, whatever you do don't pull a quarter out of your pocket after-the-fact. Because they can't think how to handle that quarter and the entire system crashes.
Oh, and my downtown store is a "training facility" for other stores. God help us.
Green Tea
I have ordered Iced Green tea at 5 different DD's and not once have I received green tea. Their explanation is that is what come out when I push the green tea button. You would think that when they advertise it they would get it right. Once I held it next to the picture and asked if it looked the same. The blank stare was priceless.
Sounds to me like DD has discovered
the Nutramatic Drinks Dispenser.
Share and Enjoy!
Share and Enjoy!
Depends which DD you visit
The DD on Church Street in Cambridge is a model of efficiency.I hand them my cup, they put what I want in it (without me telling them) and I'm out in 2 minutes. It wouldn't even take that long if we didn't exchange pleasantries.
I have to agree with Cranky
I have to agree with Cranky on this one...it depends on which Dunkie's you go to.
I always get the same thing, and at my regular Dunkie's location, I don't even need to order it. They see me standing in line, and they make my coffee at the same time they make the coffee for the person in front of me. They'll ask me if I want anything in addition to that (...and sometimes I do...) and they have never screwed up my coffee.
Compare that to when I am in another part of town..."extra light, easy on the sugar, and please put one or two ice cubes in it to take the sting out," is often treated as rocket science. I've found out exactly how many sugars is standard in each size coffee, and order that way (extra light, ONE sugar {if two or three is standard}) and I still get something that's too sweet and not enough cream.
I've learned to order like it's the clerk's very first day on the job...and doesn't necessarily understand common slang for the industry. After all, a "regular" in Boston (cream and sugar) is not the same as a "regular" in other parts of the country, where a "regular" is black, no sugar.
And if your order is $2:25,
I seldom frequent Dunks any more - for one thing, they almost ALWAYS seem to be out of plain croissants when I go there, but this is a pet peeve of mine with cashiers at many places. Right up there with cashiers who walk away in the middle of a transaction to address somebody else's question or problem.
Similar to my pet peeve
" Right up there with cashiers who walk away in the middle of a transaction to address somebody else's question or problem."
That is similar to my pet peeve, which is when the person is about to pour your coffee they get asked a question. They stand there with coffee pot suspended in mid air, cup in the other, while they answer. Can't they pour and talk at the same time? It's the old "can you walk and chew gum" routine.
Meanwhile, some customers get
Meanwhile, some customers get furious if you don't look them in the eye and give them your full attention while they're speaking to you / you're answering. Unfortunately waiters are not mindreaders, and they don't know what kind of customer you are.
(No subject)
All paid minimum-wage. and
I wonder if those two things might perhaps be related. I sure as hell wouldn't give half a damn about anyone's coffee if I was earning nine bucks an hour to make it.
This actually might be part of their training... it's the source of one of the oldest scams in retail, and when I was minimum-wage-ing through high school, managers were starting to catch onto it and require intervention from a higher-up if someone gave you extra cash after the drawer was opened. (I have accidentally done this to cashiers by trying to give them an extra dollar or quarter or whatever after he had already started counting change. I always tell 'em, but there are less kind people out there)
Some Folks Care
Some folks would be human enough to care that the person they're serving gets what they want, even if the money they receive as pay isn't great. It's DD's fault if they don't weed out the "Even though I have no real marketable skills, the world owes me a living" crowd.
Suldog
http://jimsuldog.blogspot.com
if they screw it up every time....
then why on earth do you keep going back there?
Three person method
"Now we have three people making one cup of coffee. One to handle the cash, one to write the order on the cup, and yet another to make the coffee. All paid minimum-wage. and they screw it up every time."
I notice this same thing. When did this three person routine start? It is not efficient. There are too many people behind the counter and it causes bottlenecks. The three person chain method always breaks down and someone doesn't get their order or the order is incorrect.
"I wash myself with a rag on a stick"
n/t
Do they deliver to Roxbury?
n/t
Good question
They'll be using two services. I checked 63 Zeigler St. in Roxbury (just some random address I got off Google) on one of them, DoorDash, and it looks like they do.
Whoosh
That one flew right over your head.
Nah ...
I got exactly what he was getting at. I chose to answer him anyway.
I didn't doubt you for a second
n/t
The Globe reports the most
The picture that fills my mind is my front step - covered with Globe Direct bags that are schmeared on the inside with the icing of a Boston Cream donut and are dripping iced coffee.
How does Dunkin
not already qualify as store-to-door? There are so many Dunkins, one of their stores is probably in front of your door anyway.